Acre Surveying is a trading style of Finance Planning Surveying Services Limited.
Finance Planning Surveying Services Limited is a limited company registered in England and Wales, Registration number 04465925.
You can contact us at:
Hurstwood Grange,
Hurstwood Lane,
Haywards Heath,
West Sussex,
RH17 7QX.
01444 449200
enquiries@acresurveying.co.uk
acresurveying.co.uk
What ‘legal basis’ will you process my personal information?
Before we go any further, by the process, we mean to look after and store. The data protection law sets out several reasons for which a company may collect and process personal information.
Contractual
We process your personal information to provide you with Surveying services. In this case, the performance of a contract is simple: You ask us to perform a valuation, which requires you to give us your address. We would be unable to provide you with this service without this information.
Legitimate interest
We will process your personal information under this condition where your privacy rights or interests do not outweigh our interest in using it. This means that we can use your personal information only in ways you would reasonably expect and which have a minimal impact on your privacy or where there is a compelling justification for the processing.
When it comes to staying in touch, we rely on legitimate interests because we only contact existing customers or people who have contacted us directly and are expecting us to do so. Each communication provides an easy-to-use opt-out.
Legal compliance
We may need to process your data to fulfil our legal obligations as a RICS-regulated business and cooperate with law enforcement, legal proceedings, or regulatory authorities.
What information do you collect?
There are several categories of data, including Identity Data, Contact Data, Financial Data, Special Category Data, and Profile and Usage Data.
We only collect the minimum personal information necessary to satisfy our contractual obligations, which includes your name, address, and basic details surrounding your property. We will collect payment details from you when you instruct us to proceed.
How will you use my personal information?
We will use your personal information to fulfil the performance of our role as a property surveyor. We will use your information to assess and identify your property in a written report (where appropriate). The information we collect about your property forms the basis of the ‘report’.
Who do we share your personal information with?
We disclose personal information to third parties, such as lenders and insurers, but only to the necessary level.
A list of the types of firms this might include is:
A lender where we are involved in your mortgage application.
A solicitor or conveyancer to help process your mortgage application or a matrimonial dispute.
An estate agent or home builder.
To fulfil our role effectively, we may need to engage the services of one of our trusted surveying partners—L&G, SDL, or Valunation. This process may require sharing relevant information with them to facilitate property surveys and valuations. In accordance with the UK General Data Protection Regulation (UK GDPR), we process this data under the legal basis of contractual necessity (Article 6(1)(b)). Our surveying partners are committed to maintaining high standards of data protection, and any information shared will be handled securely and only used for the necessary purposes.
Also, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations. For instance, when responding to subject access requests, proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities.
How do you collect my personal information?
Personal data is collected by us using the following methods:
Direct interactions with a surveyor or support staff in person, by post, phone, email.
Automated technologies or interactions with our website, by using the web enquiry form or the quick quote
application.
Third parties or publicly available sources, such as:
Survey instruction provider E.g. L&G Surveying Services, Estate Agents, Lenders, Financial Advisers or Solicitors with whom you may interact, but only with your consent.
How do we keep your personal information secure?
We understand how important it is to keep your personal information secure. We use a variety of technologies and procedures to protect your personal information from accidental or unlawful breaches of security. These include physical, organisational, and technological security measures.
We also limit access to your personal data to only those Finance Planning Surveying Services staff, business partners and suppliers who have a business need to know.
We have implemented procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you store my information for?
We only retain your personal data for as long as necessary. The list below outlines how long data is retained and depends on the reason the personal data is used for:
Purpose of processing Period
Survey request where we attend the property and a report is produced 21 years
Survey request that does not proceed for 2 years
A quotation request 2 years
What are my rights?
Here is an overview of your different rights
Your right to access
Access to the personal data we hold about you, free of charge in most cases. The correction of your personal data when incorrect, out of date, or incomplete.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Right to object
You will have the right to object to how we intend to use your information based on your individual circumstances. If you exercise this right, we may not be able to perform all of our services. You have an absolute right to object to receiving communications where we do not have a legitimate interest in doing so.
Right to complain
You have a right of complaint to the Information Commissioner (The U.K data protection regulatory authority) if you consider any aspect of Acre Surveying’s use of your personal information infringes the law.
Right to data portability
In some circumstances, you have the right to have the data you have provided to us sent to you or provided to another person or business in an electronic, machine-readable format. Where this applies, we will download the information and send it as a CSV file.
Right to erasure
You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten.
Right of correction
You have the right to have inaccurate information corrected and incomplete information completed. If the information we need to deliver our services to your changes, please tell us about this as soon as possible.
Who can I speak to about my personal information?
If you have any questions or concerns about how we are processing your personal information or would like to exercise one of your earlier mentioned rights, in the first instance please contact our Privacy Officer.
Acre Surveying
Hurstwood Grange,
Hurstwood Lane,
Haywards Heath,
West Sussex,
RH17 7QX.
By Phone 01444 449 200
By email enquiries@fpsurveying.co.uk
If you want to update your privacy settings or exercise your above rights, you may do so by emailing enquiries@fpsurveying.co.uk
What about when things go wrong?
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made regarding using your data, you have the right to complain with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113 or going to ico.org.uk/concerns.
Will this policy change?
Yes, we may change this Privacy Policy occasionally, for example, if the law changes. Any changes will be immediately posted on acresurveying.co.uk, and you will be deemed to have accepted the terms of the privacy policy upon your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was last updated in February 2025.
